Frequently Asked Questions

  • If you are currently struggling with an urgent or emergent need, please reach out 911, your local emergency room, or a crisis center. Information for these resources is listed below.

    Crisis Numbers:

    • 911

    • National Suicide Prevention Lifeline available 24/7: Dial 988

    • McNabb Crisis Center available 24/7: 865) 539-2409

    Local Hospitals:

    • University of TN Medical Center

      (865) 305-9000
      1924 Alcoa Hwy, Knoxville, TN 37920

    • Blount Memorial Hospital

      (865) 983-7211
      907 E Lamar Alexander Pkwy, Maryville, TN 37804

  • People come to us with a wide variety of concerns. We often work with relationship issues, life changes, trauma, anxiety, and depression.

    Sometimes people come to us when they just aren’t feeling like themselves and there isn’t one specific cause.

  • The first session is called an intake session. Prior to the intake, you will complete some paperwork online on the client portal. At your appointment, you will meet with a therapist for 80 minutes. You can discuss anything you want with this therapist including but not limited to: your symptoms, your past experiences, your goals. If you are not yet ready to discuss something, you can wait until you are ready. At the end of the session, you and your therapist will discuss next steps such as scheduling.

    • Therapy Intake | 80 Minutes | $195.00*

    • Standard Session | 50 Minutes | $145.00*

    • Extended Session | 80 Minutes | $195.00*

    • No Show or Late Cancellation | The cost of the missed session

    *These are the standard rates, but a lowered fee is available on a limited basis. At this time, insurance is not accepted. Sessions are private pay only.

    *All self-pay and out-of-network clients are entitled to a Good Faith Estimate of potential fees for their mental health and relationship treatment. This estimate will be given prior to beginning treatment, annually, and upon request.

  • At this time, insurance is not accepted. Sessions are private pay only. However, you are welcome to submit a superbill out of network for reimbursement. Reimbursement cannot be guaranteed by us. Please verify your own out of network benefits prior to scheduling an appointment. You can also pay with FSA and HSA.

    All self-pay and out-of-network clients are entitled to a Good Faith Estimate of potential fees for their mental health and relationship treatment. This estimate will be given prior to beginning treatment, annually, and upon request.

  • Cash, check, and most major credit cards accepted for payment.

  • If you do not show up for your scheduled therapy appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the session. The cost of missed sessions is not typically covered by your insurance company.

  • New or prospective clients can contact us via email, use the contact form or use this link to schedule a consultation.

    Existing clients may go to the client portal to schedule an appointment.

  • In accordance with local, state, and federal guidelines, Chilhowee Family Counseling is returning to in-office visits. We have implemented new policies with COVID-19 precautions.

    • Sessions are now offered both face-to-face and via a secure telehealth platform.

    • For in-person sessions, masks and physical distancing are now required.

    • The office is being thoroughly disinfected between sessions as well as at the end of each day.

    • Credit cards are being run electronically and will not be handled by me. No cash or check will be accepted.

    • Wait in your car until no earlier than 5 minutes before your scheduled appointment time.

    For up to date information about COVID-19, its symptoms, quarantine regulations and more, please go to the CDC website.